When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! 

The Field Technician Supervisor leads a team of 1-3 technicians that support the IT and Operations teams within a company owned market(s) (40-50+ restaurants/market) by ensuring technology repairs are conducted quickly, preventative maintenance is performed regularly, and technology implementations are well executed and efficient. This role will coordinate daily work in process for another market-based field technician and will be responsible for receiving, tracking and reporting all market level technology inventory. The Field Technician Supervisor will conduct restaurant technology surveys annually in all restaurants while also auditing work completed by the field technician and vendor partners.

• Coordinate daily/weekly market work assignments for self and field technician(s) while keeping overtime at a minimum week over week (<5%).
• Leads, manages, and executes assignments to ensure the market level assignments are completed efficiently so that they meet installations and service standards to reduce time down in restaurants.
• Manage market level restaurant technology inventory for self and field technician.
• Execute restaurant technology surveys and installation audits for work completed by field technician and vendor partners.
• Assess employee performance utilizing the company’s IPP process and ongoing performance management for all direct reports. Facilitate the overall development and ongoing follow-up through the company’s IDP process for all direct reports.
• Serve as top-level escalation point for critical technology issues in the restaurant, advising Manager of any issues that require involvement of cross-functional partners.
• Daily schedule of break fix repairs and preventative maintenance activities including overtime requests.
• Ideation and solutioning to reoccurring issues seen in the field.
• Continuous improvement / process and procedural changes related to inventory management, installation procedures and preventative maintenance scope of work.
• Coaching and performance management of field techs.
• Employee hiring and termination decisions.
• Uphold independent judgment to appropriately expedite and resolve field IT issues, which includes calling restaurant managers, district managers, and operators and cross-functional DRSC partners for immediate resolution. Escalate IT issues requiring immediate attention.

• Education: Bachelors Degree preferred 
• Clean driving record
• 5+ years of technical experience in the desktop, application deployment, configuration management cabling and hardware installation.
• Candidate must be comfortable with multitasking across several projects and managing several stakeholders at any given time
• Excellent verbal and written communication skills; business into technical details and vice versa
• In-depth experience in configuration management of a technology platform (such as servers, networks, storage, applications, or PCs)
• Passion for developing talent by growing engaged, inclusive and diverse teams who mirror Wendy’s core values.
• Self-motivated, with the ability to initiate team unity and encourage team morale.

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite 

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. 

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance. 

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com. 

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.