Wendy’s is looking for a highly experienced Quality Engineer Manager to manage Digital Applications, Technology Applications, and/or Point of Sale. In this role, the QE Manager will be responsible for creating best practices and managing the team to adhere to these practices.  The manager will also be responsible for developing testing efficiencies and ensuring that all projects and releases go out in a timely manner with the highest quality.

Wendy’s is looking for a highly experienced Quality Engineer Manager to manage Digital Applications, Technology Applications, and/or Point of Sale. In this role, the QE Manager will be responsible for creating best practices and managing the team to adhere to these practices.  The manager will also be responsible for developing testing efficiencies and ensuring that all projects and releases go out in a timely manner with the highest quality.

This Manager needs to be able to think out of the box to set up and/or improve any existing QE processes to ensure the highest level of quality.  This individual will partner with external business stakeholders, Tech Leads, Architects, and developers to define and build out world class QE strategies. This role will manage and mentor QE team members and will collaborate with individuals from various technology & applications development or configuration teams, product and stores management, and business operations management teams. This role will work in a fast-paced, ever-changing, challenging, fun and entrepreneurial environment. We are seeking someone to bring some of their unique experience to drive and manage our quality assurance efforts.

Directs a team of quality engineers in the testing and quality of solutions, and ensures completion of all deliverables within schedule, budget, and quality constraints.

Directs team in development of best in class deployment processes and guidelines as it relates to QE testing. Responsible for evangelizing these to ensure minimal impact on the customer.

Be the escalation point person to resolve issues that may affect release, scope, schedule, and quality

Directs team in the development of test automation ensuring optimal automation coverage and testing efficiency. Provides training opportunities for staff members as required.

Signs off on performance and test case reviews. Serves as the point person to communicate test results to various Business Stakeholders and Management.

Lead Root Cause Analysis meetings, solving complex issues for all systems implemented in the restaurant currently and in the future.

Works with and guides external vendors and consultants to ensure they complete initiatives successfully and meet service level agreements.

Authority to implement changes to a process or procedure related to our Digital/POS/Technology Suite in order to increase efficiency. 

Full employee lifecycle/people management, including: hiring, onboarding, coaching, development, and termination of senior and junior staff members.

Provides direction to vendors on all strategically assigned projects.

Hands on testing experience on a large-scale Point of Sales system (NCR Aloha, Radiant or Micros preferred)

*This position is on-site 5 days a week. 

#LI-ONSITE 

Education: Bachelors Degree

Additional education information (major, etc.): Business, Technology, Computer Science, Hospitality, or related field

Minimum of 5 years of professional Manager of QA/QE Experience required.

Previous people management skills required. 

Expert knowledge of manual tools and Test Management Tools (Jira, Confluence, Practitest, Zephyr).

Strong leadership and coordination of large-scale end-to-end test efforts is required

Technical aptitude to understand system architecture and follow how the various components talk to one another

Experience with Test Planning, Test Estimation, Test Strategy, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management & Configuration Management.

Monitor application logs to determine system behavior. Address all technical issues; facilitate the resolution and follow up with Development and other cross-functional departments.

Publish results and receive appropriate signoff. Prepare detail status reports, and monitoring of all defects and issues.

Gather and socialize metrics (team metrics, release metrics, QA metrics)