When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

This role is responsible for monitoring and responding to Level 1-2-3 user support of the learning management system (LMS), which includes a target audience of 6500+ restaurants and over 220,000 company and franchise employees. The Sr Specialist – learning Systems will also assist with course QA testing and implementation. This role will act as the admin for the LMS, LCMS, and LRS components for the learning ecosystem.

• Monitor and respond to Level 1-2-3 user support of the learning management system, which includes a target audience of 6500+ restaurants and over 220,000 company and franchise employees.
• Configure, maintain, support LCMS and LRS
• Support project/task management tracking and configuration.

• Bachelor’s degree in Instructional Technology, Computer Sciences or related field, preferred
• Minimum 2 years’ experience providing help desk and admin support for large user base (100k+ users and broad organizational hierarchy) providing level 1-2 support to end users
• Proficient with Microsoft Office tools (Word, PowerPoint, Excel)
• Functional knowledge of current SCORM, AICC and other related E-Learning standards
• Experience with Learning Management Systems
• Experience with LCMS and LRS
• Experience with multiple Virtual Classroom tools (e.g., MS Teams, Zoom)
• Excellent communication skills (oral, and written and listening)
• Proficient with single-source publishing tools. (e.g., MadCap Flare)
• Proficient with project/task management tools. (e.g., Monday.com)

“Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors.  This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. *  The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance. 

Our square burgers make us different and so do our benefits!  Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings.  For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*

*NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms.  Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives.  Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.”

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